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MFA down - what if this was 10/15

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#1
EZTAX  
Posts:
679
Joined:
24-Apr-2014 6:48pm
Location:
California
Tried to e-file some returns and the software would not work. Called Ultra-tax and the message said they were aware of problems with the multi factor authentication and are working on it.

To say I am upset is an understatement. Then, to make matters worse, I went to lunch and when I returned could not even log into the program. Called tech support and was told that if I unplugged the internet I could make it work (it did).

Many of us have been concerned about this happening on the crunch day - what then? Can't imagine how many hours it would take to try and get the IRS to accept the returns as timely filed.

The IRS has insisted/forced us into e-filing. Seems to me there should be something in writing to protect us if the system fails.

Thoughts?
 

#2
sjrcpa  
Posts:
1414
Joined:
23-Apr-2014 5:27pm
Location:
Maryland
October1 was a deadline for extended trust returns.
 

#3
Posts:
311
Joined:
28-May-2014 12:04pm
Location:
Arkansas
I had 7 1041s to efile and had to wait until nearly 8:00 before I could efile. They reported back today that they had a software update and had some unexpected problems.

They chose to run an update on a deadline day? I get it that’s it’s a small one, but there are a huge number of opportunities that aren’t due dates.
 

#4
EZTAX  
Posts:
679
Joined:
24-Apr-2014 6:48pm
Location:
California
I remember hearing a story several years ago about turbo tax e-filing crashing on 4/15 and the IRS granting an extension. Does anyone know if there is any ruling or procedure that would protect us if our software fails on a filing date?
 


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