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Intuit
15-Apr-2019 3:36pm
One of my clients received an annual subscription invoice for Quick Books Online that was double what they paid last year.
I called them twice and got nowhere, so I called the CEO. I received a call back within 2 hours and they confirmed that email notice of these new fees had been distributed in the prior month. Neither I nor my client received anything from them!
They then began to attempt to justify this massive increase as if it were merely corporate protocol.
I explained to them that had I attempted to increase my client’s fees by 100%, I wouldn't have any shortly thereafter.
There are many alternatives to their products and I intend to research same.
I hope you are all as appalled as I am and pass this along. The more they hear about it the more they may become contrite?
Thanks for listening.
15-Apr-2019 3:40pm
Within the past 4-6 weeks, Intuit did announce a shift in billing practices for QBO based on usage. You cannot just select a plan and stay on it for perpetuity. They'll automatically change the plan if you exceed usage thresholds.
Intuit's greed has become astounding, yet QBO remains a terrible product.
16-Apr-2019 8:16am
This is becoming a standard with a lot of companies, not just software. Offer something at one price, get a lot of market share, and then jack up the price. It's a pain to switch to a competitor, so people might grumble but they won't cancel. That seems to be the Uber/Lyft business model as well.
Same thing happens with my tax software. My provider increases fees about 6% every year even though general inflation is running 2-3%. But do I change? No.
Think of some of our pricing discussions here. How often do we say "double your fees and half your clients will leave. Same earnings and a lot less work". If you can't beat 'em, join 'em...
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