Drake user for a few years now. Very small practice, maybe 300ish returns per year. Drake gets the job done for me, in general; only very rarely have I run into errors that they didn't patch within a couple of weeks.
My big problem with Drake is with how unpolished the final product (tax return provided to client) is. There's no consistency about how statements are titled or organized, the prior-year comparison page is downright awful, there's no consistency about the way filing and payment instructions are presented for different states/localities, pdf bookmarks are haphazardly named, and so on. I'm at the point where I don't give my clients anything but the bare minimum (tax return forms/schedules and any e-filed statements, payment vouchers, maybe depreciation schedules, nothing else) because I'm frankly embarrassed by the way it looks if I include anything else.
I'm not switching away from Drake. That would be way more hassle than it's worth! But do any of you out there have any tips/tricks for polishing Drake's final product? How do you make it look "professional"? As a CPA, I don't feel good about handing my clients a tax return that looks worse than what they'd get from Turbotax.
Granted, most of my clients don't spend more than 2 seconds looking at their tax return, but for those who do, it's frustrating that the questions they ask are generally 100% valid and I have no answer for them other than, "Yeah, I don't know why my software shows things that way. It's confusing. Sorry about that. Here's what's really going on: ..."