I'm sure that most of us face this issue from time to time.
Our practice offers several levels of services for s corporations.
This client elects to engage for the cheapest one - which only includes 1120s plus state, 1040 plus state, and estimated tax planning.
Now the client emails me support/instruction on creating his unemployment insurance account.
I want to write, "Unfortunately, we can't provide support for items in which we are not engaged. For answers to questions regarding payroll taxes, please contact your payroll provider's support department".
Of course he is going to feel stiff armed. And I am stiff arming him indeed.
Client is a nice guy, but he already pushes beyond the limits of reasonable support time for the items that he does pay for.
Opinions? Advice? Flame me? Agree with me?