I'm mostly retail 1040. Heavy on Schedule C clients. We charge flat rates, but we also charge by the hour for clients that need extra time and attention for any reasons (that you are all quite familiar with).
Moving to online delivery seemed like it would be a time saver.
But clients are not signing - instead they are taking days and weeks to correct one item at a time, forcing me to redo and redeliver the tax returns several times.
To combat this, I'm sending drafts and telling them they get one redo. "Tell me now because once I send for signature I charge for changes and it goes to the back of the line (extension)".
I'm always nagging my client and I don't like that - but not sure what else to do.
Another problem is that now they are sitting on it for weeks and not responding to the draft.
When they would come in to review, we'd fix any misunderstandings, they would sign, I would file, and they would forget about it.
Now it takes me 4 times the work to complete a majority of the tax returns, and they are piling up. We're working harder and our numbers are way down.