My stated rate is $300 an hour.
Depending on the client, and how much of a jerk they are, I try not to charge them to sit on hold.
If they are super pushy and demanding, I charge for every minute from when the phone goes off the cradle, until the call is over, including the time to fax the POA etc.
If they don't want to pay your tax season rate, give them the 800 number.
Someone making 400k, should have more value for their own time than $300/hr.
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Given how messed up the IRS is right now, and the fact that it might take you 2 weeks to actually get through to someone to talk to. I would not discount the rate.
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I currently have multiple clients with payment issues related to payments that were made and cleared in August 2020, but never applied to the account correctly. Even after multiple calls about the same issue, and multiple months waiting for a fix, the IRS is still sending payment due notices.
What does this case involve?