I have really gotten out of payroll processing. I was charging too much and was not going to come down. Paychex has been a nightmare for one multi-state client I told I was done doing. Still trying for a refund where they amended a W-2 gave us the copy in March and we filed. Federal said they never received an amended, Paychex seven months later says OK we filed it, federal says no.
I am in Minnesota about five years ago a group for Paychex came from their national office and said they were here to clear up problems and apologized for problems!!!
Two clients who found GUSTO on their own has worked out well.