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New PPS Pilot Program

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#1
Posts:
2997
Joined:
21-Apr-2014 11:24am
Location:
North Carolina
I was rather happy to see in the IRS weekly newsletter that they are trying a pilot program to reduce the number of automated diallers to PPS. According to the newsletter, it will mean having to repeat phrases before being connected. It says it has been initiated. So I wonder if anyone has had to use it yet. What was your experience? Any tips and tricks that will work for us humans but not a robot?
 

#2
Posts:
2409
Joined:
22-Apr-2014 1:34pm
Location:
North Carolina
I have heard from others that you either repeat a phrase or tell the answer to a question, such as what is 1 plus 2. People are getting through to IRS now, so hopefully it is helping. About time they did something-we should not have to pay (EnQ, etc) to talk to IRS.
 

#3
ShawnE  
Posts:
193
Joined:
3-Feb-2016 11:25am
Location:
Las Vegas
Monday (10/23) that was live. But still did not get through. Rest of week -back to the original system
I've not been able to get through from 10/18 - today 10/27 - Tried 3-4 times a day. Very frustrating.
 


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