What she describes is common. If you file again you could produce issues and more delays.
This is a common message and shown even when they deposited payments.
“ Your 2021 Tax Return Is Not Processed
The due date has passed. If you've already filed, processing usually takes 21 days (electronic returns) or six weeks (paper returns).
If you still need to file, submit your tax return along with any payment due as soon as possible to minimize potential penalties and interest. If you’ve been affected by a recent disaster, learn about the most recent tax relief provisions (
https://www.irs.gov/businesses/small-bu ... businesses)
to know your options.”
A fraud safe pin required and not having one is one reason that causes paper file. Intuit may have placed no efile on previous year return as well (Inuit limitation)..
I’ve seen a 2020 paper return that processing has not been completed as well.