Technical topics regarding tax preparation.
13-Apr-2021 8:47am
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- 25-Feb-2015 5:41pm
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- New Hampshire
Hello,
Is it possible to get a live agent on the phone on their main line? Have been getting the line unavailable ('please call back later or next business day') for a few weeks.
Thank you!
14-Apr-2021 9:18pm
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- 4-Mar-2018 9:03pm
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I'm not sure what that phone number is, but if you're a CPA you're eligible to use the practitioner priority line and should definite utilize it -- it's much less wait time than the "main" lines:
866-860-4259
Open weekdays 7am - 7pm US ET. If I need to call, I usually call early in the morning (before 9am US ET) and get someone within a few minutes.
16-Apr-2021 5:36pm
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- 28-Apr-2014 1:16pm
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- McLean, Virginia 22101
ManVsTax wrote:I'm not sure what that phone number is, but if you're a CPA you're eligible to use the practitioner priority line and should definite utilize it -- it's much less wait time than the "main" lines:
866-860-4259
Open weekdays 7am - 7pm US ET. If I need to call, I usually call early in the morning (before 9am US ET) and get someone within a few minutes.
I called the PPL 6/7 times last week, timed out every time until I selected - the Audit option.
Finally got a live Agent, took 2-hours of dialing, waiting, dialing, waiting.
16-Apr-2021 5:37pm
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Call from a GA number. They like us better.
16-Apr-2021 5:41pm
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- 82
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- 1-May-2014 2:47pm
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- Southern California
I have connected with a live person to the OP listed number many times over the past 6-months for various firm and client-related issues. Yes, a couple of times I received the same message and could not connect, yet would connect a day or two later -- just be persistent.
17-Apr-2021 4:12am
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- 1-Sep-2020 2:47pm
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- 845-NY
I use the practitioner line.
Usually little to no wait when you press 3 for business.
Called for an individual this week (press 2) and had to call Mon, Tues (courtesy disconnect) and again Wednesday, 30 minute call back wait, then a short hold. Keep trying.
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