REPAYMENT PORTECTION CTC

Technical topics regarding tax preparation.
#1
TAXESAM  
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14-Jan-2019 3:31pm
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OKLAHOMA
taxpayer HOH with 2 dependents filed in 2020. TP got 3,000 as advanced for ctc. 6419 shows 2 dependent and 3k.
now in 2021 she is only going to report one kid. TP earned income is only 24k. it is my understanding that TP qualifies for repayment protection. I entered in info in 8812 as shown in letter 6419 ( 3k and 2 dep). its my understanding since she qualifies for the repayment protection TP should get the other 1,500 for the one dependent but softwares shows zero.
Am I missing something? thanks
 

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