Client is changing software, moving to QuickBooks. They get large customer deposits before they order merchandise for customer. If they post the deposit in the "receive payment" window, it correctly post to A/R, giving them a credit balance.
Once the merchandise comes in and it is delivered and installed, the total sale and A/R are recorded. However, because of the large deposits, the A/R always has a credit balance, which is deceiving.
We think it would be better to post deposits to a liability account called "customer deposits." However, we cannot find a way to get the deposits to credit the accounts receivable account when billed, other than by a journal entry. Does anyone know if these two accounts can somehow be linked to each other, so that the deposits are shown on the customer accounts? The journal entry is easy to miss with the number of customers they have.