Same client, now it's a few months later and what is happening is very odd. I'm not clear on how she is accepting her payments, in the check register there will be a deposit for $XXX and that clears the bank, then there is an additional entry for the same amount, which is a debit to cash, credit to A/R, the "client" is QuickBooks Customer, in the box for a reference number, is the word RECON. She has no idea where that transaction comes from, so we are accumulating a lot of uncleared deposits that are actually overstating the bank balance. I tried to do a journal entry to offset what was happening, but, to add frustration to this, even though the payment is received, and cleared, it's still showing up on the bank reconciliation.
When I use the find feature and go to the transaction that mysteriously appears, we are at the receive payments screen and much of it is greyed out. I'd like to try deleting that transaction, but I'm afraid the customer's credit card would end up being credited, Any thoughts on what would happen if I tried that? The card has not been charged twice. I ended up in a "Chat" conversation with someone at Intuit and their response was to Google the problem because often other people have had similar problems and have posted solutions.
I couldn't believe that response.