No surprise, Thomson Reuters (UltraTax) is having an issue with their MFA, this is the first filing season where it has been required to use MFA to transmit efiles to the vendor. Thank goodness I knew enough to have a backup admin account without MFA enabled so I can still log in to my software and the UT support web site. I also made sure all my critical extensions (balance due) were made as early as possible today.
I wasn't going to say anything before, but this may go hand in hand with the major slow-down in transmitter/ack processing I've observed with UT for several days now. Usually, once you transmit an efile, it gets forwarded and acked within a few hours and never more than half a day. In past seasons, I've noticed UT bogs down from this level on the filing date, quite noticeably. This year, the bog-down seemed to begin about two days earlier than normal. I thought that was a bad sign.
I have been the sysadmin/DBA when major production systems start acting up at the worst possible time, so I know what they are going through. Good luck with your effort, Thomson Reuters admins! I for one am rooting for you!
Also, it is very good that they have a current status posted at their web site. This shows at least the minimum level of concern.
04/15/19 All Platform 18.3.3 Verified 04/15/19
Currently there is an issue with CS Connect and you will receive an error message when trying to use CS Connect. This issue is being investigated and will be addressed as soon as possible.
For additional information please visit the Online Product Status Page.