actionbsns wrote:Has anyone had problems with QB 2019 running well on their computers? I have a client who is having problems with it freezing up on her computer.
actionbsns wrote:She opened her data file which worked fine, but when she gets into Employees, and starts trying to clean up her list by making some of them inactive, the computer locked up. [...] It has to be related to her computer I think. The plan now is for her to call tech support on Monday morning.
Your conclusion that it has to be related to her computer is sound, since it obviously is not a global problem for all QB users.
I think I asked this before, but there are a few basic questions I still don't think you've answered. Is it just the QB program that "locks up" (becomes unresponsive), or the entire Windows system? Does it ever unfreeze on its own eventually? Does she have to manually power down and restart her computer as the only way to recover?
[edit] I see you did actually partially answer this previously:
"sometimes, her computer will "unfreeze" after about an hour,". That is odd -- see paragraph below about Task Manager. Maybe some background task, such as a Windows update or a virus/rootkit scan is happening.
Can she perform a full backup with verification? This should address any "bad block" problems.
You might want to consider using the Windows Task Manager (right click on the Start menu button) to see if Windows recognizes the QB process as "not responding". Also, if running QB full screen, I highly recommend (again) making the window smaller and moving it over to one side, so you can see if some other dialog has popped up waiting for a response (which, if hidden, can make it look like the computer is frozen when in fact it is just waiting for a response).