actionbsns wrote:Her problem seems to be mostly in payroll although she said QB freezes up the computer at other times as well, just mostly in payroll.
makbo wrote:The short answer is, you get 3 years of support from Intuit on QB Desktop versions, after that you are on your own.
actionbsns wrote:I bought QB 2019 and I need to install it on my computer so I can do the payroll for the client I mentioned in my first post. I also have a couple of others who are either on 2019 or will be by the time I get their data. I install from a thumb drive back up. Makbo, do you think there is a reason to do something different? I could upgrade the data file from my computer's 2015 file to 2019, then restore in 2019 using the thumb drive. I'm not sure that would make a difference.
actionbsns wrote:Has anyone had problems with QB 2019 running well on their computers? I have a client who is having problems with it freezing up on her computer.
actionbsns wrote:She opened her data file which worked fine, but when she gets into Employees, and starts trying to clean up her list by making some of them inactive, the computer locked up. [...] It has to be related to her computer I think. The plan now is for her to call tech support on Monday morning.
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