Hilarious! I hadn’t thought about sensory sensitive service animals! Hey Spell, is that alliteration or onomatopoeia? Me thinks alliteration.
SJ is on point, I too, would recommend contacting PPS if you have a POA just as SJ suggested and then contact the Collection Agency (or ask PPS) to request a collection hold until the response is worked. Please don’t forget to update us on the outcome. I do fear a favorable response from the IRS because if it was just a “fluke”, I’d hate to rely on it as Gospel, but maybe it will spur the IRS to provide some clear(er) guidance.
Also, from what I was told, the case does not get kicked back to IRS until the collection agency makes the determination they are not authorized to work the case. This happened to my client recently. You and the client, if under POA, will receive a letter indicating the case was returned to the IRS. Like, who’s on first Scooby???