One of my clients received an annual subscription invoice for Quick Books Online that was double what they paid last year.
I called them twice and got nowhere, so I called the CEO. I received a call back within 2 hours and they confirmed that email notice of these new fees had been distributed in the prior month. Neither I nor my client received anything from them!
They then began to attempt to justify this massive increase as if it were merely corporate protocol.
I explained to them that had I attempted to increase my client’s fees by 100%, I wouldn't have any shortly thereafter.
There are many alternatives to their products and I intend to research same.
I hope you are all as appalled as I am and pass this along. The more they hear about it the more they may become contrite?
Thanks for listening.